Use cases
Each of these is an agent: a colleague set up for one job, following written instructions called a skill. When the business changes, you edit the sentences and save. Which steps wait for you is your choice. These examples show where an owner might put the check.
Back office
The repeatable work nobody wants at eight in the morning, finished and ready for you to check.
Raise the invoice from the job sheet. Round to the nearest pound. Send it to me, not to the client.
A line from the skill. Edit the skill, or the template the document is built from.
Sales and quotes
Somebody asks at half past ten on a Sunday whether you cover their postcode and what the larger option costs. The agent answers from your price list, captures the enquiry and drafts the quote.
Never go below list price without approval. If they ask for a bulk rate, capture the quantity and pass it to me.
A line from the skill. Edit the skill, or the quote template the PDF is built from.
Customer support
The agent is told to answer from the policy you wrote, check the order, and say when it does not know. The AI can still make mistakes, which is why you can send any replies you choose to a person first.
How live handoff worksOffer a replacement before a refund. Anything about damaged goods goes to a person. Never promise a delivery date the courier has not confirmed.
A line from the skill. Edit the skill and save. The next message follows the new wording.
Ask the company
The onboarding question, the expenses question, the who-signs-this question. Answered from the documents that govern them, with the section named so the person asking can check it.
Answer from the handbook only. If the handbook does not cover it, say so and name who owns the policy.
A line from the skill. Edit the skill and save. New joiners get the new answer the same day.
For yourself
An agent can also be just yours. Set one up for yourself on Telegram or WhatsApp, give it your calendar and the tools you choose, and it handles the jobs you keep putting off. It tells you when something needs you.
Each morning, check my calendar and message me the day's plan. Ask me before you send anything on my behalf.
A line from the skill. Edit the skill and save. The next message follows the new wording.
Behind every agent
A new document contradicts an old one, both stay on the shelf, and nobody notices until an agent quotes the wrong one. Studio checks new documents against old ones and flags conflicts.
It shows a person both documents side by side. It cannot change your text. Deciding which is right stays with you.
When a supplier contract clause bears on the delivery policy, it records the link, so the next answer uses both.
Each save is a version you can compare and restore. You can see when a policy changed, and who changed it.
Have it built for you
We can build your first agent and hand it over. After that you edit the skill yourself.
A support agent on your website chat, WhatsApp, Telegram and email, answering from your own policies, with live handoff to a colleague.
Your handbooks, contracts and past decisions put into Studio, with an assistant your staff can ask. Each answer names its source.
Agents that produce invoices, quotes and the Monday briefing on a schedule or when an email arrives. Work you choose to check waits for your approval.
Building it yourself is the normal path. Read the five steps, or see how pricing works.
Private beta
Monsel is in private beta with a small number of businesses. Leave an email and we will tell you when the next batch opens. 200 free credits come with your first sign-up.
To talk first, ask us to set agents up for your business from a written proposal, or write to hello@monsel.ai.
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